Overview
This Refund Policy describes the conditions under which refunds may be issued for purchases made on Finsco. By making a purchase, you agree to the terms outlined below.
Subscription Refunds
Annual Pro subscriptions are eligible for a full refund within 7 days of purchase, provided that the subscription features have not been substantially used.
Credit Pack Refunds
Credit packs are non-refundable once purchased. Unused credits that have not expired remain available in your account. Credits expire 12 months after purchase.
How to Request a Refund
You can request a refund by emailing us at [email protected] with your registered email address, the date of purchase, and the reason for your refund request. We will review your request within 5 business days.
Refund Processing
Approved refunds will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your payment provider.
Exceptions
Refunds will not be issued for accounts that have violated our Terms of Service. We recommend that buyers confirm before downloading content that they are aware of the 7-day refund window.
Contact
If you have any questions about our refund policy, please contact us at [email protected] or reach out to Paddle at https://paddle.net for payment-related inquiries.